We want you to be confident starting Feedbird. This policy explains our 14-day satisfaction guarantee and how refunds work. There's a plain-English note beside each section.
1. The 14-day satisfaction guarantee
New subscribers are covered by a 14-day satisfaction guarantee on the initial batch of deliverables. If you're not happy with your first batch after going through our revision process, we'll refund your first month in full.
2. What's covered (and what isn't)
Covered services: social media posts, short-form videos, blog posts, email design, static ads, and video ads.
Excluded services: Meta Ads management, Google Ads management, managed SEO, SEO backlinks, UGC videos, and Instagram growth, because of upfront setup costs and third-party fees.
3. How to qualify
To qualify: complete your brand brief and provide materials within 7 business days; submit written feedback within 7 business days of your first batch; complete at least 2 revision rounds; and request your refund within 14 days of first-batch delivery (not signup).
4. How to request a refund
Email hello@feedbird.com with the subject “Refund Request” and a brief explanation. Approved refunds are processed within about 5 business days to your original payment method. The refund covers your first month's subscription fee only, once per customer; add-ons, one-time purchases, and renewals are excluded. For bundled plans, refunds apply proportionally to eligible services. Claiming the refund ends the subscription.
5. Outside the guarantee
After the 14-day window, services are non-refundable, reflecting the non-returnable nature of personalized, digital work. Feedbird is a subscription service, not on-demand, not using the service doesn't warrant a refund. Once a subscription renews, that renewal can't be refunded.
6. Revisions & approvals
The first month includes up to 3 revision rounds; subsequent months include 1 round each. Approval of deliverables is final, once content has been approved, no further revisions can be requested.
7. Cancellation
You can cancel anytime through your dashboard without fees. Cancellation stops future charges but does not refund the current billing period, and prorated refunds are not issued.
8. Third-party costs & technical issues
Posting and scheduling is a free, value-add service, so no refunds apply to scheduling issues. Account-connection problems and platform removals (disabled accounts, policy violations) don't warrant refunds, since content is created regardless.
9. Results & good faith
We don't guarantee specific results, many factors affecting performance are outside our control. Refund requests must be made in good faith; coercion such as chargeback threats or negative-review blackmail violates this policy and may lead to legal action.
10. Credit-card disputes & contact
In the event of a credit-card dispute, deliverables and published content created during your subscription may be deleted. If a dispute is decided against our policy, we invoice for the disputed amount plus fees. Please reach out first, email hello@feedbird.com and we'll make it right where we can.