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Frequently asked questions

If you have any questions that aren't listed below, feel free to schedule a demo to speak with someone from our team.

How much does it cost?

Feedbird is one of the most affordable creative services with simple and transparent pricing plans 80% cheaper than most alternatives.

Our pricing starts from $99/mo for 10 social media posts on one social media channel and only $10 per extra channel.

See all our pricing and services here.

Why are you so affordable?

After working with thousands of businesses, we've perfected the recipe for offering exceptional creative services at the lowest cost.

Unlike traditional agencies, Feedbird is a tech enabled solution built to unlock affordability, speed, and quality without compromises.

Allowing small businesses to access quality creative services through a transparent low-cost subscription model.

Where is Feedbird’s team located?

Feedbird, headquartered in Denmark, operates as a fully remote company with over 200 team members across the world.

More than 80% of our team is in Europe, while the rest is split across North & South America, and Asia.

Each member works exclusively for Feedbird; we do not subcontract work either overseas or to other entities.

Our rigorous hiring and training process ensures that our clients consistently receive top-tier content.

How do I get started?

You can sign up directly on our website through the pricing page.

During checkout you can select the services, social media channels and add-ons.

If you want to speak to someone before signing up, you can Schedule a Demo.

What happens after I sign up?

Complete a detailed onboarding questionnaire to give all the information we need to create your content.

Then connect your social media channels on our platform to allow us to schedule & post the content you've approved to your pages.

Less than 10 business days after you submit the questionnaire, you'll receive your full month of content for you to review.

We'll change anything you don't like, and once you approve we then post it all for you throughout the month.

If your subscription amount is $149 or more you’ll have the option to schedule a 20-min onboarding call with our Content Strategist as well as an optional monthly content review call.

How will I communicate with your team?

One of the reasons why we can keep our services so affordable is because we rely on written communication and async work.

Your communication will be in written form inside our Client Portal with your dedicated account manager or via email.

We aim to respond multiple times per day and always within 24 hours.

A benefit of doing everything in written form is that everybody involved in delivering the services will have the full picture of everything that was ever communicated with you.

However, if your subscription amount is $149 or above, you qualify for an optional 20-min onboarding call and as well as a monthly content review call with our content strategist.

What happens if I don’t like what you create?

If the initial content misses the mark, we'll keep collaborating to revise it based on your feedback.

Our goal is your complete satisfaction. We'll make tweaks and adjustments as many times as needed to create an end result you truly love - as long as it’s within the original scope.

Just provide your input, and we'll keep perfecting it.

What is your cancellation policy?

You can cancel anytime directly inside of our client portal by clicking the ‘cancel subscription’ button.

Unlike our competitors, you don't need to call us or send an email to cancel your subscription, you can do it yourself.

Are there any refunds if I don't like the service?

No. All of our services are non-refundable.

We don’t offer refunds due to the non-returnable nature of personalised digital services and the manual labour involved.

While we strive for your satisfaction this is not a “only pay if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions.

We don’t guarantee satisfaction, marketing results, growth, engagement, but we will happily implement any revisions needed that are within the original scope of the brief.

Your payment covers content creation. The additional service of posting on your behalf is complimentary. Hence, if technical challenges prevent us from posting for you we simply suggest downloading our content and posting it on your own.

How often am I charged?

All our services are a monthly subscription, meaning you are billed each month on the same calendar date as your initial signup date.

All plans auto-renew until you decide to cancel. You can switch, pause or cancel your plan at any time in our Client Portal to avoid future charges.

Which services do you offer?

We currently offer Social Media Posts, Short-Form Video Content, Email Design, and SEO Blog Posts.

But keep an eye out as we do have new services on our roadmap that we will be introducing this year.

Where do you get the visuals from?

It depends. Some clients have a lot of content that we can work with and some have nothing.

For clients that have a lot, we mostly work with that.

For clients that don’t have much content, we tend to work with premium stock photos or more graphic-design based posts that are relevant to your brand.

However, the approach is something we decide together with the client.

Is the content custom made just for me?

Yes, all content we create is unique, made just for you and is specific to your business, brief, and preferences.

Do I need to share my login details?

No - you simply connect your social media accounts on our scheduling platform through the official integration - no passwords needed.

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